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Showing posts from October, 2021

"All Wise debit cards are valid for 3 years." - Wise.com ; Update: it's 5 years, not 3

I asked them: "I can't find where on your website is specified for how long is valid the debit card (after how many years will be the expire date)." The answer: Thanks for getting in touch! All Wise debit cards are valid for 3 years. We’ll let you know 2 months before your card expires, so you can get a new card by clicking on Order a new one. This way we won’t charge you a replacement fee. If you choose the Replace card option instead, you’ll be asked to pay a fee. If you want to replace your expiring card before the 2 month notification is sent, we can’t refund the fees. Let us know if you have any other questions. We're happy to help. Update: after I ordered a card I noticed that the card is valid for 5 years, not 3. (May 2022) My article about Wise in Bulgarian: Подводни камъни при ползването на Wise.com през 2021-2022 година

UX issues when signing up to Wise.com

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  The problem is "First name(s)" does not sound right for many users. Many will not notice it and will write their first name without realizing that they should also write their middle name or surname. There should be another field for the middle names and surnames. This may affect payments, because some banks and payment institutions do not allow payments with account holder names not matching 100%. After Wise accepted my passport they did not notice that the middle name is missing. And now I am waiting for them to correct this mistake. I can't do it because It's not possible to add a middle name:

Passphrase security evaluation algorithm

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  This is about the passphrase evaluation algorithm at Wise.com.